Aromatherapy Massage

CAN I USE MY GIFT VOUCHER FOR ONLINE BOOKING?

• Feel free to reach out to us via email or phone to provide us with your gift voucher code, along with your preferred date, time, the number of individuals in your group, and the specific service you desire. This information will enable us to make all necessary arrangements for your booking. On the other hand, if you’re comfortable making a temporary deposit via online booking system, kindly leave a comment in the note area during the online booking process. This should include your voucher code. Subsequently, as soon as we confirm your online booking, we’ll initiate the deposit refund process promptly.

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HOW DO I PAY THE BALANCE AFTER RECEPTION HOURS (6PM MON-SAT & 4PM SUN) ?

• For bookings made outside of our reception hours (6 PM Monday to Saturday, 4 PM Sunday), the remaining balance payment will be conveniently charged to your card on the day of your booking. Please ensure that your card has adequate funds to cover this payment. In cases where no card was utilized during the booking process (such as bookings valued under $150 made via phone), our receptionist will contact you on the day of your reservation to facilitate the pre-payment process.

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• Please arrive 15min prior to your booking time. We will need to shorten your session duration if you are late.
• Sensu Spa entrance is located at the back of 570 Bourke street building. You will find our entrance on the ground floor level of Little Bourke street. Alternatively, please search ‘Sensu Spa’ on Google Map.
• We have a cancellation/rescheduling notice policy (24-hour for one or two people, and a 72-hour for groups/three or more people). Please call (if you cannot reach us, please send us email) for any changes before these timeframes to avoid a penalty/full cost of your booking.
• Please notify if you are pregnant! We cannot accommodate you for any treatment if you are under 13 weeks or over 38 weeks.We can accommodate customers who are between 13 and 38 weeks. We are unable to accommodate last-minute disclosures, such as arriving and revealing you are under 13 weeks, or requesting a cancellation due to labor after 39 weeks. In these cases, our standard cancellation policy will apply, and a penalty (the full booking cost) will be charged. Thank you for your understanding and cooperation in ensuring a safe and smooth experience.
• If you have compromised immune system, blood clots, or any serious medical conditions, kindly acquire a medical certificate from your doctor.
• There will be surcharges on Sundays and Public Holidays. Sunday: Single treatment bookings $10/person(Except for single Sauna and Float session), Package bookings $15/person. Public Holidays: 10% of the full cost/person. This also applies to gift vouchers and discounted membership rates for bookings made on these days.
• Our automatic confirmation or reminder does not contain your guest’s information. Please let us know your guest’s contact details if you’d like them to receive reminders directly.
• Please check our FAQ (https://www.sensuspa.com.au/faq/) Terms & Conditions (https://www.sensuspa.com.au/terms-conditions/) Privacy policy (https://www.sensuspa.com.au/privacy-policy/)